VMware Horizon Client for Mac OS Installation 1. Download the VMware Horizon View Client. Select the following link, VMware Horizon View Client, and from the ^downloads page select the client that is needed for your operating system. To install the VMware Horizon View Client: a.
Does my mac have an intel processor? In the top left corner of your screen is an Apple. You will see this menu. Select 'About this Mac' An information box will pop up with system information. Look in the center for the processor section. If it says PowerPC, please.
Does it say 'Intel' anywhere in there? If so, great!
You can continue below. When was my mac built? Now we need to make sure that your computer was built AFTER May 2010. Just like in the step above, click on the Apple then 'About this Mac' Click on the 'More Info.' You should see one of the two screens below. Find the Serial Number and copy it. To go to a site that tells you your computer's born-on date.
The site is in the Netherlands and is in a foreign language but paste your serial number into the box and hit the button. Find the Production Year and Production Week sections. If your computer was built BEFORE May 2010, please. If your computer was built IN or AFTER May 2010, you can continue below.
Installing software Apple has a new safety feature called Gatekeeper. This program prevents you from installing potentially dangerous software. Basically, any software that is NOT sold directly from Apple is considered dangerous. In order to install certain programs (like the CAC reader software and CITRIX), you may need to disable Gatekeeper. Go to from Apple to learn how to disable Gatekeeper or bypass it for one application. If you disable it, please re-enable it after installing CITRIX. It's safer that way.
Go to and find the right CAC enabler for your CAC card and your operating system. To find your operating system, click the Apple in the top left corner of your screen and select 'About this Mac.' It will say Version 10.X.X. Here is the legend:. 10.11.X = El Capitan (current version).
10.6.X = Snow Leopard. 10.5.X = Leopard In general, if your CAC card is a Gemalto, download Smart Card Services.
If your CAC card is an Oberthur, download CACKey. You should not need to pay for PKard, but it is available as a last resort. Now that you have the software installed, you should make sure it works. Put your CAC in the reader and then open Keychain Access. Above the login item in the top left corner should be your name or PIVII or something.
Click ONCE on that listing (you cannot unlock your CAC card.nor do you need to) - if you can see a bunch of certificates, some with your name and some without, then you were successful. If not, go back and download a different enabler. VMWare VMWare creates a virtual dekstop on your home computer that looks and works like the computers at NMCP. You can access all medical record systems, shared folders, personal folder, and e-mail. You can use the full Outlook application but you have to set it up each time you connect to the virtual desktop. One more thing.
With the virtual desktop, you cannot save files to your 'desktop' as they will be deleted when you log off!! BUT, you can save things to your personal and shared drives so you will be able to access files later on.
AVHE AVHE stands for Application Virtual Hosting Environment. It uses the CITRIX Receiver web plugin to allow access to specific applications.
Those applications are AHLTA, CHCS, and Essentris. It's pretty limited but it works. Setting up VMWare download vmware Go to the VMWare Horizon Clients download page.
Download the newest version of the VMWare Horizon (View) Client for Mac. It should be the one released on or after 04 JUN 2015. May work for a little while.
(link active as of 02 JUL 15) Install the application on your computer. Get the nmcp vmware url Go to the NMCP Public Drive (only accessible from the hospital) and find the VMWare instructions E-mail the instructions to your home e-mail account Launch the VMWare Horizon (View) Client at home and enter the URL from the instructions.
Select your DoD E-mail certificate when prompted You do not need to follow the rest of these instructions. Setting up AVHE download CITRIX receiver Moving along now. We need to download the CITRIX software. Because the software is changing so often, I will direct you to the CITRIX site to download the appropriate software to go to the CITRIX downloads page Once there, select 'CITRIX Receiver' from the 'Select Product.' Drop down then select 'Receiver for Mac' from the list.
Download the newest version of CITRIX Receiver and install it. Installing software Apple has a new safety feature called Gatekeeper. This program prevents you from installing potentially dangerous software. Basically, any software that is NOT sold directly from Apple is considered dangerous. In order to install certain programs (like the CAC reader software and CITRIX), you may need to disable Gatekeeper. Go to from Apple to learn how to disable Gatekeeper or bypass it for one application.
If you disable it, please re-enable it after installing CITRIX. It's safer that way. You should be able to move to the next step now. OCCASIONALLY, some users have had problems getting CITRIX Receiver to work. If that is the case, select 'Legacy Client Software' from the Download Type and click Find.
Download the 'Online Plug-in for Mac' file and install it. You should uninstall CITRIX Receiver first. At this point, restart your computer.
Connect to AVHE This is the option for clinical applications. This means AHLTA, CHCS, and Essentris. It is called the Application Virtualization Hosting Environment and it is supplied by the DOD. This system uses CITRIX Receiver to run applications on your desktop. Connect to AVHE using this link:. You will be presented with a drop-down asking you to select your CAC certificate.
Select the DOD EMAIL CA-XX certificate. (the numbers may be different for your CAC card. That's okay.) This is another step folks forget.
It is always the EMAIL certificate when connecting to AVHE. I know that the DOD CA cert works for DTS and MyPay but it WILL NOT WORK WITH AVHE. Choose the DOD EMAIL certificate. You will be presented with a strange dialog box asking for Keychain access. This is asking for your CAC card PIN. Do not enter your computer password here.
It is your 6-8 number CAC PIN. Next you will see the DOD Consent Banner. Click Accept. If everything worked out, you should see a list of applications. Click around. You have just successfully set up AVHE at home.
Troubleshooting There are a lot of things that can go wrong with the above process. Software changes frequently and the system can often get confused. If you find that your system WAS working but now is NOT, think about anything that might have changed.
Did you:. Get a new CAC?.
Get a new computer?. Download new software?. Update your computer software? Any one of these might change your system. The first step is to troubleshoot your CAC/reader combination. Try logging on to.
If you can get in there, your problem is with AVHE or VMWare. If you can't get in there, then the problem is with your CAC/reader combination. Start at the beginning of these instructions and work through them again.
Clear your keychain Sometimes, your computer gets confused on which CAC certificate it should present to the server. The easiest way to fix this problem is to delete the keychain preference. You should do this if you notice that you are having trouble logging on when things were working before and you didn't change any of the above things. Open Keychain Find any reference to web.mail, web-mail, or AVHE. Click on those entries and delete them. Go back to WebMail or AVHE and try logging in again. Remember to use your DOD EMAIL CA-XX certificate.
Disable TLSv1.2 If you get an SSL error when connecting to the VMWare server, you might need to disable TLS 1.2 Start the VMWare Horizon Client Click the words 'VMWare Horizon Client' in the top left of the screen Click 'Preferences' Click the Security tab Click on 'Advanced.' Make sure 'Enable TLSv1.2' is UNCHECKED Make sure 'Enable TLSv1.0' and 'Enable TLSv1.1' are both checked.
Click 'Confirm' Close the Preferences pane and try connecting again. PKard Utilities Thursby, the company that makes PKard, offers some utilities you can use if you get stuck. There are two utilities in the file linked below.
If you have purchased PKard and have previously installed other CAC reader software, use the 'Disabling other smart card software' folder. If you have a new CAC or new certificates, use the 'If you received a new card or new certs' folder. I recommend using CACKey as CAC reader software but some users have found success with PKard.